Coronavirus Update

COVID-19 and Our Commitment to You

During these unsettling times, our hearts go out to all who have been affected by COVID-19. Rest assured, NWSB Bank is working diligently behind the scenes and remains committed to the health and well-being of our customers and employees. Financial institutions are considered essential services and so NWSB Bank locations are open with drive-up service only. Please check this page before visiting an office.

Face Covering Requirement: Effective 4/7/2020 per CDC recommendations and for the health and safety of our team and customers, anyone visiting our locations for an in-person appointment will need to wear a face covering. Those without face coverings are encouraged to use our drive-ups for essential services and electronic banking whenever possible.

Drive-up Hours

How NWSB Bank is Committed to You

Effective March 23, 2020 through April 30, 2020

  • ATM transaction fees charged by NWSB Bank for use other than our own or those available at Sheetz will be waived for our customers.  
  • All early withdrawal fees on CDs open greater than 7 days will be waived.
  • A single overdraft fee will be waived. 
  • Financial hardships impacting retail loan customers including Residential Mortgage Loans / Consumer Installment Loans / Home Equity Loans / Personal Lines of Credit, etc. may be eligible for deferment and is subject to NWSB Bank approval. 

Business Customer Assistance
Solutions that may be available to our impacted customers include:

  • A potential for fee relief on deposit and lending solutions.
  • A potential for payment relief by making changes to your current loan payment amount or loan length.
  • A monthly maintenance fee waiver for Remote Check Deposit services through April 30, 2020. 

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Our relationship managers are equipped to support our customers’ unique circumstances.

If you are experiencing financial hardship due to COVID-19, please call us at 1-844-822-6972 before your situation escalates. 

Assistance for Small and Mid-Sized Business

NWSB Bank is committed to helping our customers and business owners. Please continue to check this website for updates on available programs and opportunities.

CARES Act - Paycheck Protection Program

Like other financial institutions, NWSB Bank is participating as a lender in the CARES Act Paycheck Protection Program (PPP). This is a nationwide $350 billion loan program from the SBA to help small and mid-sized business affected by COVID-19 retain employees and maintain payroll. Program funding is limited and distributed on a first-come, first-served basis.

Updates as of Sunday, April 5, 2020

Please click the link below for an important message from our President & CEO, James Helt:

Important Update on the Paycheck Protection Program

Due to high demand, NWSB Bank is only accepting requests from customers with loan or deposit relationships established prior to March 1, 2020. Customers should contact 1.844.822.6972 for assistance and next steps.


Man at computer with son

Online Banking 

As always, you may access your accounts 24/7 using our online banking and mobile apps for individuals and businesses to...

  • Check balances
  • Send payments
  • Make mobile check deposits
  • And more

You can enroll on your computer or mobile device. If you need assistance, please call 1.844.822.6972. As an alternative, you may utilize Telephone Banking.

Enroll Now 
 

Drive-up Services

For your safety, we are currently limiting access to our offices by providing drive-up services only with modified hours at select locations. To request an in-person visit at a community banking office near you, please call the Contact Center at 1.844.822.6972. 

The following locations will provide drive-up service only and the lobbies will be closed until further notice:

Please note: Transactions may take longer than normal at all drive-up locations. For 4 or more transactions, please call the Contact Center at 1.844.822.6972, to schedule an appointment. We are in this together and appreciate your patience during this trying time

Face Covering Requirement: Effective 4/7/2020 per CDC recommendations and for the health and safety of our team and customers, anyone visiting our locations for an in-person appointment will need to wear a face covering. Those without face coverings are encouraged to use our drive-ups for essential services and electronic banking whenever possible.

Location

Drive-up Hours

Eldersburg
1708 Liberty Rd.
301-829-3097

M-F 9:00 - 3:00

Hampstead
2305 Hanover Pike
410-635-6428

M-F 9:00 - 3:00
Sa 9:00 - 12:00

Mt. Airy
1001 Twin Arch Rd.
301-829-3097

M-F 9:30 - 4:30
Sa 9:00 - 12:00

New Windsor
213 Main St.
443-671-5959

M-F 9:00 - 3:00
Sa 9:00 - 12:00

Taneytown
222 East Baltimore St.
410-840-0249

M-F 9:30 - 4:30
Sa 9:00 - 12:00

Westminster
444 WMC Drive
410-751-5391

M-F 9:30 - 4:30
Sa 9:00 - 12:00

Westminster
810 Market Street
410-840-0146

M-F 9:00 - 3:00
Sa 9:00 - 12:00

Wealth Management, Loans and Mortgage Questions

Although we are closing community banking office lobbies and our Trust & Investment Services lobby to practice effective social distancing, our team of professionals is still available to provide solutions, tailored to each individual customer. Should you have any questions or concerns, please reach out via email or phone so we can work with you during this time of uncertainty. Below are links to contact information:

Wealth Management Team

Mortgage Team

Agribusiness Team

Treasury Managment Team
Call 1-866-584-8949 (ext. 2)

Commercial Lending Team
Call 1.844.822.697

As a community bank with a history that spans more than 160 years, we have endured trying times with our customers that have included wars, pandemics, bear markets, and recessions. Together, we will get through this crisis, and we will continue to make important decisions to positively support your financial needs and livelihood. 


Support Local Businesses - We care about the small businesses in our local communities and encourage you to shop local when you can.

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