Coronavirus Update
COVID-19 and Our Commitment to You
NWSB Bank remains committed to the health and well-being of our customers and employees.
Lobbies are Open
Please check the current hours and status of your preferred location before visiting. If you would like to make an appointment, please call 1.844.822.6972.
Thank you for helping us keep our customers, community, and team members safe, we look forward to seeing you soon.
Face Covering: For the health and safety of our customers and team, individuals that are unvaccinated must wear a face covering when visiting our locations. In addition, due to fluctuating transmission rates in Carroll County, we are requiring that all visitors wear a face covering when visiting our locations. If you prefer not to wear a face covering, please use our drive-ups and electronic banking.
How NWSB Bank is Committed to You
Effective Until Further Notice
- Limits on Mobile Banking deposit transactions have been raised temporarily so that customers have the ability to deposit checks in both higher dollar amounts and number.
- For personal loan customers experiencing financial hardship, processes are in place to assist in loan payment deferrals or other accommodations.
- Additional staff have been allocated to assist customers over the telephone and to handle new customer enrollments in Online Banking, Mobile Banking, and Bill Pay.
Business Customer Assistance
For business loan customers, processes are in place to assist in loan payment deferrals or other accommodations:
- Limits on Mobile Banking deposit transactions have been raised temporarily so that customers have the ability to deposit checks in both higher dollar amounts and number.
- For business customers impacted by COVID-19, there is potential fee relief for the Bank’s deposit and lending solutions.
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Our relationship managers are equipped to support our customers’ unique circumstances.
If you are experiencing financial hardship due to COVID-19, please call us at 1-844-822-6972 before your situation escalates.
Paycheck Protection Program (PPP) - Update
Important: Effective 5/1, new first-time and second-time applications are no longer being accepted.
NWSB Bank is committed to local businesses and has helped thousands of customers receive much needed funds through the SBA Paycheck Protection Program (PPP). The SBA recently announced that the program funding has been exhausted, and applications for first-time and second-time borrowers are no longer being accepted.
Forgiveness Process
At this time, NWSB Bank is only accepting PPP Forgiveness Applications for PPP loans originated in 2020. Forgiveness Applications for PPP Loans originated in 2021 will be accepted at a later date. Please check back for updates.
Lobby Procedure and Precautions
When you visit an office for an appointment or through the drive-up, you can be assured we are taking the necessary steps to create a safe environment.
To keep our lobbies clean and safe we:
- Have installed UVC germicidal air purification systems.
- Sanitize and clean in accordance with current recommended guidelines. This includes wiping down common surfaces and items with disinfectant made for coronavirus.
- Provide hand sanitizer to use during your visit.
- Have installed protective barriers at our teller windows and in the offices so you feel comfortable making your transactions.
- Are washing our hands frequently.
- Ask that unvaccinated customers wear a face covering while visiting our locations.
- Ask that all customers in Carroll County wear a face covering while visiting our locations due to fluctuating transmission rates.
Lobby Hours & Drive-up Services
Lobbies are open.
Please check the chart below for hours and information about your preferred location. To request an appointment, call the Contact Center at 1.844.822.6972.
Please note: Transactions may take longer than normal at drive-up locations. For 4 or more transactions please make an appointment. We appreciate your patience.
Face Covering: For the health and safety of our customers and team, individuals that are unvaccinated must wear a face covering when visiting our locations. In addition, due to fluctuating transmission rates in Carroll County, we are requiring that all visitors wear a face covering when visiting our locations. If you prefer not to wear a face covering, please use our drive-ups and electronic banking.
|
Location |
Lobby Hours | Drive-up Hours |
|---|---|---|
|
Hampstead |
M - Th 9:00 - 3:00 |
M-Th 9:00 - 3:00 F 9:00 - 5:00 Sa 9:00 - 12:00 |
|
Mt. Airy |
M-F 9:00 - 5:00 |
M-F 9:00 - 5:00 |
|
New Windsor |
M-Th 9:00 - 3:00 |
M-Th 9:00 - 3:00 |
|
Taneytown |
M-F 9:00 - 5:00 |
M-F 9:00 - 5:00 |
|
Westminster / College Square |
M-F 9:00 - 5:00 |
M-F 9:00 - 5:00 |
|
Westminster / Market Place |
M-F 9:00 - 5:00 |
M-F 9:00 - 5:00 |
Other office locations in the Maryland and Pennsylvania areas:
FCB Bank locations | ACNB Bank locations
NWSB Bank Mastercard® debit card customers can also make surcharge-free ATM withdrawals at over 500 Sheetz® locations.
Online Banking
As always, you may access your accounts 24/7 using our online banking and mobile apps for individuals and businesses to...
- Check balances
- Send payments
- Make mobile check deposits
- And more
You can enroll on your computer or mobile device. If you need assistance, please call 1.844.822.6972. As an alternative, you may utilize Telephone Banking.
Wealth Management, Loans and Mortgage Questions
Our team of professionals is available to provide solutions, tailored to each individual customer. Should you have any questions or concerns, please reach out via email or phone so we can work with you during this time of uncertainty. Below are links to contact information:
Treasury Management Team
Call 1-866-584-8949 (ext. 2)
Commercial Lending Team
Call 1.844.822.697
Resources
Health:
- Centers for Disease Control and Prevention
- World Health Organization
- Department of Veteran Affairs
- Maryland Department of Health
- National Governors Association
Business Resources:
- SBA.Gov COVID-19 Small Business Guidance & Loan Resource
- SBA Coronavirus Relief Options
- Small Business Development Center (SBDC) Resources
- CDC Guidance for Businesses and Employers
- US Chamber of Commerce
- Maryland Coronavirus Information for Businesses
- Maryland COVID-19 Emergency Relief Fund Programs for Businesses
As a community bank with a history that spans more than 160 years, we have endured trying times with our customers that have included wars, pandemics, bear markets, and recessions. Together, we will get through this crisis, and we will continue to make important decisions to positively support your financial needs and livelihood.
Support Local Businesses - We care about the small businesses in our local communities and encourage you to shop local when you can.
Enrolling in Online Banking is Easy
Talk to Us
We have dedicated staff that can assist you with getting started.
Call now!
Visit an Office
Our friendly knowledgeable office staff can take your application at an office convenient to you.
Use our office locator to find an office near you.
Resources
