Telephone Banking

Bank right over the phone.

Your account information is just a phone call away. Any time of the day or night, call toll free, 1.888.338.ACNB (2262), to access your accounts using your touch-tone telephone.

Features


  • Obtain balance and interest rate information.
  • Conduct transfers between accounts.
  • Order checks.
  • Report a lost or stolen debit card.

Benefits


  • It’s secure.
  • No need to wait for the bank to open.
  • Get all kinds of information anytime with.

Registration


  • By calling 1.844.822.6972.
  • By visiting an office location.
  • Once registered you have 30 days to activate your accounts.

24-HOUR TELEPHONE BANKING LINE

  • You can obtain balances, transactions and interest information for your checking, savings, CD, IRA, and loan accounts.
  • It’s secure. You’ll set up and use a Personal Identification Number (PIN) to obtain account information and complete other transactions.
  • You can conduct transfers between accounts and make a loan payment from a deposit account.
  • If you need checks, you can reorder them through the Telephone Banking Line.
  • In case your debit card becomes lost or stolen, you can report it using the Telephone Banking Line.
  • You can find out our office locations and hours, as well as ATM locations on the Telephone Banking Line.

24-HOUR BANKING LINE

When you first call the Telephone Banking Line with your Personal Identification Number (PIN), please press 1 for English when prompted. Then, you will hear the main menu

Main Menu

Select:
1 For account information
2 To report a lost or stolen debit card
3 For information about our Bank and its products
9 To listen to these options again
0 To speak with a customer service representative

Account Information Menu

If you select 1 for account information, you will be prompted to enter your Social Security Number or Tax ID Number. You will also need to enter a four-digit personal identification number (PIN). You will enter this information each time you call and select account information.

The types of accounts that can be accessed depend upon the accounts that you have activated or linked to the Telephone Banking Line. Below is the complete menu. If only Checking and Savings accounts are linked to the Telephone Banking Line, then the Certificate of Deposit and Loan options are not provided, and the transfer funds selection becomes option 3 and changing your Telephone Banking PIN becomes 4.

Select:
1 Checking
2 Savings
3 Certificate of Deposit
4 Loan
5 To make a loan payment
6 To transfer funds
7 To change your Telephone Banking PIN
9 To listen to these options again
# To return to the previous menu
0 To speak with a customer service representative

Checking Menu


Select:
1 For account history
2 To repeat your balance information
3 For additional account information
4 To transfer funds
5 To make a loan payment
6 To reorder checks

    Savings Menu


    Select:
    1 For account history
    2 To repeat your balance information
    3 For additional account information
    4 To transfer funds
    5 To make a loan payment

      Loan Menu


      Select:
      1 For account history
      2 To repeat your balance information
      3 For additional account information - Provides the most recent loan payment, the next loan payment amount, and the loan payoff amount.
      4 For interest information
      5 To make a loan payment

        Menu for Selection 1, “For account history”


        Select:
        1 To search for specific transactions

        Select:

        • 1 To search transactions by check number
        • 2 To search transactions by amount
        • 3 To search transactions from a particular date

        2 To hear lists of transactions

        Select:

        • 1 For the most recent transactions
        • 2 For credits
        • 3 For debits

        3 For pending transactions

          Menu for Selection 3, “For additional account information”


          Select:
          1 To repeat your balance information
          2 For additional account information - Provides available balance, interest rate and hold amount, if any.
          3 For interest information
          4 For a summary of activity since your last statement - Provides the total dollar amount of credits and debits, the ending balance of the last statement, and the number of credits and debits.

              Additional Tips…


              • To repeat the menu options, always press 9
              • To return to the previous menu, always press #
              • To speak with an NWSB Bank representative, always press 0