Electronic Banking Safety

Are Online and Mobile Banking Safe? Your Top Question Answered

Couple Banking Online

Posted on Mar 27, 2020

Rest assured the same care and precautions we take to protect you and your accounts when you visit in person extends online. Think of online and mobile banking as the digital version of the bank you already know, like, and trust.

Electronic banking services are safest when the technology from the bank on the back end is combined with alert and diligent customer use. 

Here are the answers to a few common safety questions:

What protections does the bank put in place?Our security experts update our systems and stay current with recommended best practices. Here are just a few things we do to keep your accounts safe on the back end:

  • Encryption, SSL, and Firewall protections: The bank uses these methods and more to secure our site and servers.
  • Two-factor authentication: After entering your username and password, you will also enter an additional code delivered as a text message, via a mobile app, or via email. With two-factor authentication, even if cybercriminals steal your password, they cannot access your account without the additional code. Read more about two-factor authentication here.
  • Browser Compatibility Requirements: Our systems require you use an updated and supported Internet browser. This ensures the most current security measures are active and protecting you.
  • Strong Password Requirements: When you set up your account, you must set a strong password. By requiring a certain length and use of special characters, your level of protection automatically increases.
  • Automatic logout: After a period of inactivity, we’ll automatically log you out of your accounts. This helps prevent others from seeing or using your accounts if you accidently leave them logged in or visible. 

What can I do to protect myself?

As a user, there are many things you can do to keep your account information secure.

  • Skip public computers and unprotected WiFi: Always use safe and private devices to login to your accounts. Public WiFi networks at airports, hotels, coffee houses, and libraries are often unprotected and should be avoided for banking. 
  • Choose a unique password: You want to use a different password for your bank than you do for any other accounts (such as utilities, entertainment, shopping, and social media). By keeping your password strong and unique, you’re increasing your level of protection. 
  • Never share your login information: Keep your username and password private. You can also update your password at any time.
  • Sign up for alerts: One of the best features of online and mobile banking is alerts. You can get notifications sent to your phone or email when transactions occur, your balance drops below a certain amount, and more. Alerts help you quickly spot and report any suspicious or fraudulent activity.
  • Stay educated about scams and phishing tactics: The bank will never ask for personal and account information over the phone, through email, or via social media. If you receive a suspicious email, do not click any links or respond. You can always call the main number on our website to speak with us directly.
  • Keep your devices updated: Just as the bank keeps our systems updated, make sure the software on your computer and phone is up to date. You should have the latest version of your banking app, an updated modern browser, and use a current anti-virus protection software.

Is it too much risk for the benefit? How can these services help protect my accounts?

We take the security of your accounts seriously, and we believe you deserve access to the tremendous benefits these services offer. With online and mobile banking, you can:

  • Review and control of your accounts 24/7.
  • Do nearly everything you would at our locations from your home and almost anywhere. 
  • You can deposit checks, make transfers, pay bills, review your statement, and much more.

You also gain additional tools to monitor and protect your accounts you’d otherwise miss out on.

  • Set alerts to notify you know about account balances and transactions. 
  • Access to your transaction history 24/7 to more quickly spot and report suspicious activity. 
  • Use services like CardValet to lock and unlock your debit card. This is great peace of mind if you lose or misplace your card.

Give it a try. You can get started right now

You deserve to feel comfortable and confident with online and mobile banking. We have videos and written guides that will walk you through the enrollment process, setting up alerts, and how to use each feature. We are happy to help set you up with electronic services. Our local contact center is available to walk you through the process over the phone, and our bankers are available at our locations.

Enroll In Online Banking   Download the Mobile App


Remember, NWSB Bank will never:

  • Call, email or text you asking for your Online Banking password, Wire PIN, token codes, account numbers or debit card numbers. If you receive such a call, email or text message, do NOT give out any information. 
  • Direct you to a website that asks you to update your personal account information. 
  • Send an email to you containing computer software updates.
  • Visit your place of business and request to perform maintenance on your computer. 

Important: If you receive a phone call, email or text message that you question, please take the time to call and ask us to validate the communication before taking any other action. Do not use the contact information provided in the email or text message that you receive. Use the number advertised on our web site or on the back of your debit/credit card so you know you are speaking to us. 

Fraud concerns?

Report fraud immediately.

 1.844.822.6972 - Toll Free

Mon - Fri: 8:00 a.m. - 6:00 p.m.
Sat: 8:00 a.m. - 1:00 p.m.
Sun: CLOSED