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Fraud Monitoring and Reduction
Layered Security and Audit Controls
The best way to protect your account from fraud is by implementing a multi-layered set of security and auditing controls. Our online services have multiple security and monitoring features you can utilize. Our Treasury Management team will discuss each of these options with you when you enroll for the services. For more information on these services, visit the Business section of our website, call 1.844.822.6972 or email us at firstname.lastname@example.org.
ACH DEBIT BLOCKS
Blocks can be added to your business accounts in one of two configurations: (1) block all debits or (2) allow debits from authorized sources.
Checks posting to your account can be compared to a check file you provide to us. If the check number, dollar amount, date & account number do not match what’s included in your file, the transaction is presented to you as a suspect check for your review so you can make the decision if it gets paid or returned.
Always utilize dual-control to approve activity if it’s offered as part of a service. If it’s an online service, perform the entry and approval process from different computers. If one has been exposed to key-logging malware, hopefully the other has not and a criminal cannot gain access to both pieces required to conduct transactions from your accounts.
Some alerting features of our online services are enabled by default; some are optional. Please ensure you review these options with our Treasury Management professionals to ensure you can define internal review procedures that are right for your business. Train your staff to review and respond to all alerts.
Review your account multiple times a day to review incoming and outgoing activity taking place throughout the day. Be especially timely in reviewing activity each morning. Criminals will attempt to trick banks into processing outbound transfers before you have the ability to access your account and review your activity.
GET CYBER-SECURITY INSURANCE
Talk to your insurance agent about cyber-security insurance to cover technical recovery costs as well as breach notification expenses.
CONSULT WITH LEGAL COUNSEL
Talk with your attorney regarding your liability to protect confidential customer or payment card information.
REPORT SUSPICIOUS ACTIVITY TO NWSB BANK
Contact the Electronic Banking Department immediately if you notice suspicious account activity or experience a malware infection on your computer.
- Electronic Banking Department – 1.844.822.6972
Remember, NWSB Bank will never:
- Call, email or text you asking for your Online Banking password, Wire PIN, token codes, account numbers or debit card numbers. If you receive such a call, email or text message, do NOT give out any information.
- Direct you to a website that asks you to update your personal account information.
- Send an email to you containing computer software updates.
- Visit your place of business and request to perform maintenance on your computer.
Important: If you receive a phone call, email or text message that you question, please take the time to call and ask us to validate the communication before taking any other action. Do not use the contact information provided in the email or text message that you receive. Use the number advertised on our web site or on the back of your debit/credit card so you know you are speaking to us.